This is our Privacy Notice to you about how we use and share your personal data. We are the Data Controller and our legal name is Rubicon Garden Rooms Limited.
We collect the personal data you provide us when you fill in the blanks in the website forms.
We also collect personal data from you when you fill in a contact form, from our cookies (see our Cookie Policy), when you call us, when you use our chat helpline, when you enter our surveys or competitions, when you email us for any reason, when you contact us via social media, or via whatsapp, when you meet us face to face, or fill out paper-based forms or documents.
We also use it to register you and manage your account.
To fulfil the request or other order we use your data to allocate you the brochure, information, materials, any goods, manage and track your request or order, update you on progress, generate delivery notes and invoices, process payments and administration generally.
It is in our legitimate interests to use and share your personal data manage our business, to do our accounts, to identify other things you may like from us, interact with providers of services to us, to protect society, and protect your and our interests. We will pass it to businesses we sell all or part of our business to in the future.
The following is a list of the outside parties we use and share your data with:
We use cookies. You can manage your cookies by using the Cooking Control functionality in the corner of this website.
We combine the personal data given over the website with data we get from paper documents, data you provide over the telephone (including any text or other messages), competition or other entries, and other sources.
We monitor and may record telephone calls and online chat for training purposes, to monitor customer service, and to record and prove what was said or other issue.
To deliver customer service to you we outsource services to the party identified in the list above.
We will keep your data for 7 years after the year you order it so we can comply with contract law issues, product liability issues, insurance issues, company law obligations, record keeping for accounting and tax audits. If there are any complaints or questions on product liability or insurance issues we will keep your data for 6 years after the matter is dealt with. We may hold onto data were there are legal reasons to retain it.
We might use data for different purposes if similar or necessary to what it was initially collected for.
You have rights in relation to your data to ask to know what we process, access it, request correction if wrong or deletion, restrict or object to processing, request a copy is sent to another organisation, withdraw any consents and complain to the Information Commissioner. You can find out more by contacting us.
We have put in place appropriate security measures in relation to your data.
Please tick to show that you will permit us to market our products to you by and those of others we think you will like.
You can contact us by email at sales@rubicongardenrooms.co.uk or telephone 01244 455666 or post Deeside Enterprise Centre, Rowley's Drive, Shotton, Deeside, Flintshire CH5 1PP, UK
We will update our Privacy Notice occasionally and it will replace any prior version. The date of this notice is 28th September 2023.